Orders placed before 3.00pm Monday – Friday will be dispatched same day via Royal Mail Special Delivery which is our standard service for the UK to arrive Next Working day pre 1:00pm, subject to Royal Mail Terms & Conditions. If goods are required for a Pre 9am or Saturday delivery, this option must be purchased from the express delivery upgrades page.
Royal Mail Special Delivery™ Next Day guarantees delivery, by 1.00pm of the next working day, to 99%* of the UK. Some destinations may take longer, in which case Royal Mail guarantee delivery within three working days by 5.30 pm.
For overseas customers items will be shipped via Royal Mail International (recorded and signed for service) which will take around 5-7 working days for arrival. Please note we dispatch goods only on Monday – Friday. Any orders placed between 3pm Friday and 3pm Monday will be shipped Monday.
There is no shipping on Bank Holidays.
Deliveries must be signed for.
We DO NOT accept any responsibility for goods not returned to us. In addition, under the Consumer Protection (Distance Selling) Regulations you may cancel your order for any reason within 7 working days following receipt of the item(s), only where all goods are returned unused and unopened and are fit for re-sale. To be fit for resale, all hair products must have the gold securing bands in their original position. Postage costs will not be refunded for returns.
All goods need to be returned by a signature required method. This is to ensure their safe receipt and avoid discrepancies.
In the unlikely event that quality issues occur, any fault must be reported to secret Hair within one month of purchase date as human hair is a natural product and as such is consumable during wear. Faulty hair must be returned for testing and examination.
Hair must be received within 7 days of the report date, before further damage can occur. Should no fault be present, or the hair has been damaged in any way due to poor application or aftercare, the goods will be returned to the customer and will not be refunded or replaced.
We recommend the use of our own hair care products and brushes on all of our extensions. This will extend the life of your human hair product. Secret Hair refuses the right to any refund if our products have not been applied to maintain our products. Asian Hair Extensions will last up to 3 months if applied and maintained correctly.
Refunds or exchanges are given where any fault is found by us to the equivalent quantity or value of hair received by us. When purchasing goods from Secret Hair Extensions, you agree to abide by our Terms & Conditions of Sale.
INCORRECT DELIVERY DETAILS
Goods will be shipped to addresses supplied by the customer, who takes complete responsibility to provide this information accurately at the time of ordering.
Secret Hair accept no obligation to issue a refund or send replacement goods where an incorrect delivery address has been supplied. If goods are returned to us requiring dispatch to a corrected address, the delivery charge is the responsibility of the customer.
Secret Hair Extensions shall not be liable for delay or failure to deliver or perform due to any cause beyond its reasonable control, or for Acts of God, acts of Buyer, acts of any governmental authority, strikes or other Buyer, acts of any governmental authority, strikes or other labour disturbances, delays in transportation, fuel or energy shortages, or inability to obtain necessary components, services, or facilities from usual sources.