The Terms and Conditions of Buying Hair Extensions


Items are sold by Secret Hair on the understanding that they will be used only for their intended purpose.

Secret Hair accept no responsibility for trained, or untrained personnel without qualified supervision using or misusing goods and equipment supplied by Secret Hair Extensions.

All offers are subject to stock availability and Secret Hair Extensions reserves the right to restrict, withdraw or refuse any order at any time.  This includes refusing orders to any address that may prove problematic for delivery.

Sizes and specifications are given as a guide and in good faith, and are subject to alteration by us without notice.

All human hair products have been dyed or bleached and as this manufactured for Secret Hair Extensions and supplied by batch, colour variation will occur.  Please note that in some cases the colour of the hair product will affect the longevity of its performance.  Some shades may fade over extended time periods and good aftercare should be carried out (especially on bleached shades) to maintain the condition of hair products.

Colour rings are offered as a guide only, and due to the nature of our hair being a natural product, will be subject to variation.

All colours are represented as closely as possible – to aid selection using electronic screens and monitors.  Displays and resolutions can affect how these appear on screen and Secret Hair Extensions cannot accept responsibility where these may vary from the actual product.

Orders are processed chronologically and stock levels adjusted accordingly.  There may be instances where an order cannot be fulfilled due to stock levels being updated.

Human hair extensions are a natural product and as such, from time to time, issues can occur. The hair is guaranteed for use when carrying out the correct installation, aftercare procedures and maintenance.  In the unlikely event that any Secret Hair Extensions product is found to be faulty, we will offer replacement hair in this instance but will not offer any form of refund in respect of fitting charges incurred.


Due to lack of control over application procedures and the operation of application and removal equipment such as glue, glue guns and other application products, our manufacturers and Secret Hair Extensions accept no responsibility whatsoever for any damage or injury caused to third parties.

All products are intended for professional use only.

Products are guaranteed only when Secret Hair Extensions aftercare range has been purchased in the customer’s name at the same time as the extension hair product(s).

Secret Hair Extensions do not accept any responsibility for hair that has been chemically treated, coloured or altered in any way after purchase.  This includes the use of coloured, silver or purple shampoos.

Secret Hair Extensions accept no responsibility for any affects of chlorine damage, local water conditions, sea, sun or suntanning products which can adversely affect the hair.  We recommend avoiding using extensions while on holiday or in hard water areas.  The use of sunbeds and smoking around hair extensions is also detrimental and we accept no responsibility for damage incurred as a result.

Our human hair products and tools may be of Russian,  Indian, Asian, or Chinese origin.

It is the responsibility of the customer to ensure enough time is allowed for delivery and final colour matching of extensions to their clients’ hair.  Due to variations in device screens and monitors, colours may appear different online.  It is essential this is borne in mind. In the unlikely event of an order error, Secret Hair Extensions will rectify the order upon receipt of returned goods.  No claim or compensation can be made against Secret Hair for missed appointments or deposits.  Please ensure that orders are placed with ample time for order checking.

Please note colour rings are for guidance only.  Batches can vary in colour slightly.  For colour swatches a small sample strand will be sent.  This is restricted to THREE per order.  Swatches cannot be purchased in place of purchasing a colour ring.

By placing an order via Telephone, Online, In-Store or on our Social Media platforms you have agreed to our Terms and Conditions


We welcome enquiries Tuesday to Friday 10:00 until 15:00.  Outside of this time our staff are involved in other tasks involved in handling orders.  Please limit enquiries to these times.


Secret Hair Extensions reserve the right to have ALL of our staff treated respectfully.  Any customer, or potential customer, who is abusive in person, by telephone or in text/email, will be prohibited from ordering.


Prices and special offers are correct at the time of goods being displayed on this site only, and are subject to alteration without notice.


In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay later.
  • Financing.

Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

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